Platform R1

Funcionalidades

Simplified and integrated complaints management

Customizable

A flexible system that adapts to each entity’s processes, allowing you to configure ticket types, deadlines, and approval flows according to the regulation and service needs.

Automation

Reduces manual tasks with automatic notifications, real-time tracking, and performance report generation.

Centralized information

All requests, contacts, and history are gathered in a single system, ensuring greater transparency and faster response times.

R1 Platform

Use R1 to digitize and optimize the management of complaints, requests, and communications between entities and citizens.

Complaints management

Registration, tracking, and resolution of tickets;
Configuration of legal and internal deadlines;
Complete history by customer, location, and request type.

Automatic compensations

Automatic identification of eligible tickets;
Calculation and validation of compensations;
Compliance with Regulation No. 446/2024.

Findings and corrective actions

Analysis of the causes of complaints;
Definition and monitoring of corrective actions;
Assessment of the effectiveness of the measures implemented.

Location map

Visualization of containers, customers, and recycling points;
Real-time information on collections and filling levels;
Direct ticket creation from the map.

Analytics and reports

Performance indicators and ticket volume;
Statistics by area, subject, and support channel;
Export of annual and ERSAR-specific reports.

Compliance with Regulation No. 446/2024

R1 was developed in full alignment with the Regulation of the Water and Waste Services Regulatory Authority (ERSAR), ensuring strict compliance with all legal requirements related to the management of complaints and compensations.

Registration and tracking of all requests within the defined deadlines;
Automatic identification of complaints eligible for compensation;
Calculation and validation of compensatory amounts;
Auditable history of all interactions and decisions;
Transparency in the relationship between the managing entity and the citizen.

Contacts

Let's transform the way you manage waste?

With the 360Waste system, we transform challenges into opportunities. Share with us all your needs and prepare yourself for an innovative partnership.

Go Up